Hassle-Free Refunds for Genuine Issues

At Panacea Attire, customer satisfaction is our top priority. While we aim to deliver stitched products that meet your expectations, we understand that sometimes things don’t go as planned. Our Refund Policy is designed to be simple, fair, and transparent.

💵 When Do We Offer Refunds?

Refunds are only applicable under the following circumstances:

  • You received a damaged, defective, or incorrect product
  • The product is unavailable or out of stock after payment
  • The product delivered is unwearable due to a major issue (with proof)

We do not offer refunds for change of mind, size mismatch, or minor color variations caused by screen differences.

📝 Refund Conditions

To qualify for a refund:

  • You must notify us within 3 days of receiving the order
  • Product must be unused, unwashed, and in original condition
  • Refund request must include clear photos of the issue
  • You must return the item (if applicable) to our provided address

🔄 Refund Process

  1. Submit a Refund Request
    Email us at support@panaceaattire.com or WhatsApp us with your order number and issue details.
  2. Review & Approval
    Our team will verify your request and respond within 2–3 working days.
  3. Refund Issuance
    Once approved, the refund will be processed through your chosen method:
    • Bank Transfer
    • JazzCash / EasyPaisa
    • Store Credit (optional)
  4. Processing Time:
    Refunds are issued within 7–10 working days after approval.

❌ Non-Refundable Items

We do not offer refunds for:

  • Discounted, sale, or promotional items
  • Custom-stitched or altered products
  • Minor fabric or embroidery variation
  • Delayed delivery due to courier issues (we assist but don’t control them)

📦 Return Shipping (If Required)

If a return is needed for the refund:

  • Return shipping cost is covered by the customer, unless the fault is from our side
  • We recommend using a trackable courier to avoid delays or losses

🤝 Our Commitment

We stand by the quality of our stitched outfits. If you face any genuine issue, we’ll do our best to resolve it quickly and fairly.

📞 Need Help?

For any refund-related concerns, reach out to our customer support:

📧 support@panaceaattire.com