Your Satisfaction is Our Priority

At Panacea Attire, we take pride in delivering high-quality stitched clothing. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully before placing an order.

🛍️ Eligibility for Return or Exchange

You may request a return or exchange if:

  • You received a damaged, defective, or wrong item
  • The product is significantly different from the description shown on our website
  • The item is unused, unwashed, and in original packaging with tags intact
  • The request is made within 3 days of receiving your order

Note: We do not offer returns or exchanges on items due to change of mind, size preferences, or color differences caused by screen display.

🔁 Return Process

  1. Contact Us:
    Email us at support@panaceaattire.com or WhatsApp us within 3 days of delivery with your Order ID, a brief description of the issue, and clear photos of the product.
  2. Approval:
    Our support team will review your request and respond within 1–2 business days with approval and return instructions.
  3. Send It Back:
    Ship the item back to the address provided by our team. You will be responsible for return shipping costs unless the item was damaged or sent in error.
  4. Inspection & Response:
    Once we receive the returned item, we will inspect it and notify you of the outcome. This may take 2–3 business days.

💸 Refund Policy

  • Refunds are issued only if the item is out of stock or was delivered in unusable condition.
  • Refunds are processed via bank transfer or mobile wallet (JazzCash/EasyPaisa) within 7–10 business days after approval.
  • For eligible returns, you may also opt for store credit instead of a refund.

🔄 Exchange Policy

If your product is eligible for an exchange:

  • We will dispatch the replacement product once we receive and inspect the returned item.
  • Exchanges are subject to availability of stock.
  • If the same item is unavailable, you can choose another product of equal or higher value (price difference to be paid by the customer).

❌ Non-Returnable Items

We do not accept returns or refunds for:

  • Sale, discounted, or promotional items
  • Customized or altered clothing
  • Items that have been used, washed, or damaged by the customer
  • Minor variations in color due to lighting or screen settings

📌 Important Notes

  • We reserve the right to refuse any return or exchange request that does not meet our policy criteria.
  • Returned items must be in resalable condition and properly packed.
  • We recommend using a trackable courier service when sending items back to us.

🤝 Our Commitment

Panacea Attire is committed to ensuring customer satisfaction. We strive to resolve every issue professionally and fairly.

If you have any questions about this policy, feel free to contact us at:

📧 support@panaceaattire.com